GoDeliver.ai ("GoDeliver", "we", "our", "us") is a post-purchase customer experience platform for e-commerce merchants. This Privacy Policy explains how we collect, use, and protect data when you use our services.
When a merchant installs GoDeliver (via Shopify, WooCommerce, or our standalone platform), we access the following data with the merchant's explicit consent:
We also collect data directly provided by merchants through our dashboard: branding preferences, knowledge base content, rule configurations, and account settings.
All data is stored in Cloudflare's global infrastructure using D1 (SQLite) databases. Data is encrypted in transit (TLS 1.3) and at rest. We do not store full customer addresses — only city, state, and country for display purposes. We do not store payment or credit card information.
We do not sell, rent, or share personal data with third parties for their marketing purposes. We share data only with:
We retain fulfillment and ticket data for the duration of the merchant's active subscription. When a merchant uninstalls GoDeliver, all associated data is permanently deleted within 48 hours. Webhook event logs are retained for 90 days for debugging purposes, then automatically purged.
End customers (shoppers) can contact the merchant directly to request data deletion. Merchants can delete customer data through the GoDeliver dashboard or by uninstalling the app. For GDPR/CCPA requests, contact us at info@godeliver.ai.
GoDeliver does not use cookies or third-party tracking on customer-facing pages (tracking portal and resolution center). The merchant dashboard uses session-based authentication.
GoDeliver is a B2B service for e-commerce merchants and is not directed at children under 13. We do not knowingly collect data from children.
We may update this policy from time to time. Material changes will be communicated via the merchant dashboard and email. Continued use after changes constitutes acceptance.
For privacy questions, contact us at info@godeliver.ai.